About the role
Own the systems behind our business: our CRM, automations, website, forms and communication tools. You will build and maintain workflows, keep data clean and connected, and help the team adopt new tools, including AI and no-code platforms.
Key Responsibilities
- Administer and improve our CRM: pipelines, fields, permissions and data quality.
- Build and maintain workflow automations and integrations between business systems using APIs and webhooks.
- Build and update internal tools, forms and web apps, including with no-code and AI-assisted platforms.
- Manage the email, telephony and messaging platforms used by the team.
- Support website maintenance and updates.
- Set up reporting and dashboards for sales, service and operations.
- Manage user access, roles, backups and basic system security.
- Test new tools and processes, document how systems work, and train the team.
- Troubleshoot issues and coordinate with software providers.
Candidate Requirements
- 3+ years’ experience in CRM administration, business systems, automation or a similar technical role.
- Hands-on experience administering a CRM platform.
- Working knowledge of HTML, CSS and JavaScript.
- Experience working with REST APIs, webhooks and JSON.
- SQL and relational database knowledge is a plus.
- Experience with workflow automation and integration tools.
- Comfortable using no-code and AI-assisted development tools.
- Good understanding of data privacy, access control and system security.
- Excellent spoken and written English.
- Structured, detail-oriented and able to work independently.
Working Days
- Monday to Friday, full-time or part-time.
What We Offer
- Competitive salary paid in USD.
- Annual performance bonus based on individual and company performance.
- Fully remote position.
- Career growth within a fast-growing international insurance brokerage.
- Ongoing training and exposure to international insurance markets.