About the role
Be our clients’ main point of contact after they buy: answering policy and servicing questions, and guiding them through claims from first notification to settlement. You will review claim documents, check them against policy terms, and work with insurers to resolve claims, pre-authorisations and complaints quickly and fairly.
Claims
- Review claim submissions and supporting documents for completeness and accuracy before they go to the insurer.
- Check claims against policy terms, benefits, limits and exclusions, and explain the position clearly to clients.
- Coordinate pre-authorisations, direct billing and reimbursement claims with insurers and medical providers.
- Follow up with insurers on outstanding claims and escalate delays or disputes.
- Support complaints and escalations through to resolution.
- Keep accurate claim records and status updates in the CRM.
Customer Service
- Deliver responsive, professional service by telephone, email and other channels.
- Handle policy queries, documentation, amendments and servicing requests.
- Support renewals and customer follow-up.
- Coordinate with insurance providers on policy issuance and servicing.
- Track outstanding client requests and make sure they are resolved on time.
Candidate Requirements
- Minimum 2 years’ experience in insurance claims, customer service or policy administration.
- Health insurance or IPMI claims experience is strongly preferred.
- Excellent spoken and written English is essential.
- Good understanding of policy wording, benefits and exclusions, or the ability to learn quickly.
- Strong attention to detail and organisational skills.
- Experience using CRM systems.
- Calm, empathetic and professional with clients.
- Able to work independently from home.
Working Hours
- Full-time: Monday to Friday, 9:00 AM – 6:00 PM U.S. Eastern Time (ET), including a 1-hour unpaid break (40 working hours per week). Part-time: hours agreed individually within the same window.
What We Offer
- Competitive salary paid in USD.
- Annual performance bonus based on individual and company performance.
- Fully remote position.
- Career growth within a fast-growing international insurance brokerage.
- Ongoing training and exposure to international insurance markets.
- Opportunity to work with leading international insurers.